Frequently Asked Questions

FAQ


1.Payments

Is there a separate tax for the room charge?
The room charge includes the consumption tax. Furthermore, we do not charge a service fee.
How will the consumption tax be displayed on receipts for accommodation plans with points and vouchers?
For points and vouchers, the consumption tax is exempted, so the consumption tax corresponding to the amount after deducting the voucher amount will be displayed.

2.Reservations

Is there a waitlist?
We are sorry but we do not have a waitlist. The status of reservations change daily so please check back with us or check our website for occupancy changes.
Tell us about your cancellation policies.
For direct reservations and reservations made via our website, cancellation charges are applied as follows: 20% of full fare of room for cancelling one day before your stay, 80% of full fare of room for cancelling on the day of your stay, and 100% for no-shows. Please contact your travel agents for cancellation of reservations arranged via travel agents.
How early can reservations be made?
Reservations can be made approximately six months in advance via the Internet and approximately one year in advance via the telephone. All other inquiries including group reservations should be addressed directly to the hotel by telephone.

3.Check-in/Check-out

What are your check-in and check-out times?
The check-in time is 3pm and check-out time is 11am.
When is the peak hour for check-in?
It depends on the reservation status of the day, but it is relatively crowded in the evening during the hours of around 5:00 p.m. to 6:00 p.m.
How will early check-in or late check-out affect my rates?
Normal check-in time is 3pm. Depending on the status of your room, we may be able to allow you to check in a bit earlier than 3pm. However, if you request to check in earlier than 3pm, then we will ask you to pay for an extra night (100% of full fare). For early check-in per hour ¥2,200 For late check-out11:00~15:00 ¥2,200/1h 15:00~ 100%Room fee (Note: These surcharges will be applied on top of the full fare.)
Late check-out time is 11:00 a.m.
Depending on the situation on the day, if an extension is possible, you can do so by paying the following additional fees. From 11:00 a.m. to 3:00 p.m., flat rate ¥2,200/hour 3:00 p.m. ~ 100% of room charge(Note: It will be added using the regular price.)
Is there a curfew?
Front desk is openly 24 hours.

4.Accommodation and Guest Rooms

Are there amenities such as a hair dryer and lotion/milky lotion (toner / lotions) in the room?
Amenities in the guest rooms are as follows:Face towel, bath towel, hair dryer, shampoo, rinse, body soap, face/hand soap, comb, razor, toothbrush, 2 cotton swabs
Do you have extra space in your refrigerator?
Yes, we do. You may store your own items your rooms.We have provided refrigerators inside the rooms for our guests.
I would like my room to be on a high floor, but is that possible?
The hotel has guest rooms on floors 2 to 6. We will try to accommodate your request, but please understand that we may not be able to do so depending on the room status of the day.
Do you have spare keys to my room?
We issue one room key per person.
Are there wheelchair accessible rooms?
There is one wheelchair accessible room. Please contact us directly for more details.
Can my child sleep together on my bed?
We will permit your child to sleep together if your child is six years of age or younger.your child may stay with you free of charge. Please do not forget to bring his/her bath towel, toothbrush and night wear, etc.
Can I invite non-staying guests to my room?
No, we cannot allow you to invite non-staying guests to your room. Please consult the front desk if you have special needs.
Are there nonsmoking rooms?
Yes, there are. Approximately 60% of the rooms are nonsmoking. If a nonsmoking room is not available on the day of your choice, we will refresh the room with an air freshener. Please contact us in advance.

5.Luggage

Will you keep my luggage before check-in or after check-out?
Yes, we will.If you arrive early, we will store the luggage at the front desk. We can also do so after check-out. Please feel free to ask one of our staff. (However, we can not keep any valuables,food items, and dangerous items.)yes we can keep or store your luggages befor check-in or after check-out.
Home deliver service
We offer home deliver services at the front desk.We can also offer packaging materials for a fee. Please ask our staff.
Is there a dedicated cart to carry luggage from the room? Do you provide carts to carry luggage to and from the room?
There are no carts available, but please kindly ask the staffs for assistance. We will bring your luggage to your room.
Can I send my luggage prior to check-in?
If you have made arrangements with us in advance, then we can store luggage you send us until check-in except for any food items, valuables and dangerous items. Please be sure to indicate your check-in date, the full name of the guest and send to the following address.Hotel REX 2-14-34 akasaka, Minato-ku, Tokyo, 107-0052 Tel 03-5797-7388
Will you bring my luggage to my room?
If you would like us bring your luggage to your room, please ask the staff.Please feel free to ask the staff for assistance.
If I leave my luggage at the front desk, will you bring it to the room when I check-in?
If you would like us to bring your luggage to your room, please kindly ask the staff.

6.Hotel Facilities

Can I use the Internet for work?
Wi-Fi Internet can be used free of charge in all of our rooms. ※Please note that our Internet service does not guarantee connection for all guests. Some PCs may not connect depending on the settings.
Is there a public bath in the hotel?
Unfortunately, there is no public bath at our hotel.
Are there vending machines / ice machines?
We do not have any vending machine in our hotel.If you want Ice,Please call front desk number 9.
Do you have wheelchairs for rent?
Sorry,We do not have Wheelchair in our hotel.
Do you have a bicycle parking lot?
Unfortunately, there is no bicycle parking lot at our hotel.

7.Access

How do I get to Narita Airport from the hotel?
1. Taxi: ¥20,000~¥30,000 (varies depending on traffic conditions) Usually takes about 1.5-2 hours 2. Train, 3 transfers and a 13 minute walk 3. Limousine bus Roppongi/Akasaka area Narita Airport ~ Akasaka Excel Hotel Tokyu (15 minute walk) https://www.limousinebus.co.jp/
How do I get to Haneda Airport from the hotel?
1. Taxi: ¥10,000~¥20,000 (varies depending on traffic conditions) Usually takes about 30-50 minutes 2. Train, 2 transfers and a 10 minute walk Haneda Airport International Terminal Station (Keikyu Airport Line) - Shimbashi Station (Ginza Line) - Tameike-Sanno Station, 7 minute walk 3. Limousine bus Roppongi/Akasaka area Haneda Airport ~ Akasaka Excel Hotel Tokyu (15 minute walk) https://www.limousinebus.co.jp

8.Other Services

Do you offer lending of plates, forks, wine openers, etc.?
We will prepare them for you at the front desk. Please let us know as soon as possible since they are limited in number. * Please be aware that we cannot lend sharp objects such as knives and scissors.
Can I have breakfast in my nightwear/slippers?
Unfortunately, we ask customers to refrain from eating in nightwear/slippers.
Do you offer PC rentals?
Unfortunately, we do not rent computers. We ask for your understanding.
Can pets stay with me?
We do not allow pets to stay at the hotel. We do, however, allow guide dogs, services dogs and hearing assistance dogs to stay. Please let us know in advance.
Available Medicine
The hotel does not provide pharmaceutical products in accordance with Article 24 of the Pharmaceutical Affairs Act. We apologize for the inconvenience, but please either prepare your own medication in advance, or if you would like information on hospitals and pharmacies near the hotel, please ask the staff at the front desk.
Do you provide laundry services?
Unfortunately, we do not provide laundry services.
Do you offer room service?
We offer room service from 11:00 a.m. to 11:00 p.m. You can call the front desk at number 9 to order from the provided menu. You can also order from your room TV( via the TV in your room ).
Do you lend equipment for small children?
Unfortunately, we are unable to provide equipment for small children.
Please tell me what you offer for breakfast.
Japanese and Western by buffet styles.
Can I purchase Tokyo Disney Resort® tickets at the hotel?
Unfortunately, we do not sell Tokyo Disney Resort® tickets.
Guide dogs and service dogs
You may stay with your guide dog / service dog. All facilities including restaurants can be used with your guide dog / service dog.Please let us know at time of reservation.
How are valuables kept at the hotel?
Your valuables can be kept in our safety box at the front desk free of charge.
What equipment are available for lending?
Mobile phone charger, nail clipper, sewing set, iron, trouser press, bottle opener, thermometer If you need anything other than the above, please feel free to ask our staff.
Are there convenience stores nearby?
Yes, there are stores nearby.